Refund & Cancellation Policy

Overview

All NovauPtile packages are one-time, fixed-price payments in USD. Nothing renews automatically and you are never charged again without placing a new order.

Full refund

You can request a full refund within 14 days of payment if work on your GPT has not yet started. Email us with your order email and we will refund the full amount to your original payment method.

After work has started

• If we cannot deliver the GPT described in your package, you receive a full refund.
• If you are not satisfied with the first delivery, tell us within 14 days; we will revise it, and if it still does not meet the package description, we refund it in full.
• Once the GPT is delivered and accepted, the unused part of the coverage window is not refundable.

How to request a refund

Email support@novauptile.com with your order email and the reason. We reply within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or PayPal.

Chargebacks

Please contact us before opening a dispute — most issues are resolved quickly by email.

Contact

NovauPtile
Casablanca, Morocco
Email: support@novauptile.com